Looking for quick answers to all of your LED shoe questions? We put together a list of frequently asked questions to make your buying experience better.
1. Are LED shoes waterproof?
HoverKicks are water resistant on the outside of the shoe and can sustain small amounts of water such as rain or snow. The battery located inside the shoe must stay dry in order to avoid issues occurring with the battery.
2. You only offer full-sizes. Should I order a size up or down?
We recommend that you order up to the nearest whole size when in between sizes. For example, if you are a size 7 ½ than you should order a size 8. This is true for Men, Women, and Kids sizes.
3. What should I expect to be included in the box?
HoverKicks provides a pair of LED shoes and a dual USB charging connector that can easily charge 2 shoes at the same time. *Note - wall adapter is not included.
4. How are the LED lights on the shoes powered?
Each LED light is powered by a rechargeable battery that is easily charged using a USB connection cable that is included with your sneakers.
5. How many color options do LED shoes come with?
HoverKicks are designed with 7 LED static color options that are available in Red, Yellow, Green, Blue, Purple, Aqua, & White. In addition, HoverKicks also has 1 LED strobe setting and 2 LED color changing options that rotate through each of the 7 colors.
6. What sizes do your LED shoes come in?
We offer the following sizes for Mens, Womens, and kids.
Mens: 6-13 | Womens: 4-12 | Kids: 3-7
7. How long does it take to fully charge the battery?
It takes approximately 2.5 hours to fully charge your rechargeable battery.
8. How long do the LED shoes last per charge?
The LED lights will stay lit for up to 6 hours before needing recharged. The battery life may be affected by the type of setting that your shoes are currently set to (brighter colors take up more battery life) and may need charged prior to the 6-hour mark.
9. What is my order status?
Please visit our order status page to receive information on the status of your order. You will need your order number and email address used to complete the order in order to receive your order information/status.
10. How do I charge my LED Shoes?
Visit our Tutorial page, to see a detailed video on how to turn your hoverKicks on/off, change the color settings, and properly charge your shoes.
11. How do I turn my HoverKicks on/off?
Located on the inside of your LED Shoes is a charging port. Press directly below the charging port to turn the lights on. To turn off the lights, press and hold the same button until the lights go off.
12. Do HoverKicks come in wide?
HoverKicks uses the industry standard in regards to width.
13. Where are you based?
HoverKicks is a NYC based company with our headquarters in midtown Manhattan.